Refund policy

You are advised to carefully read our policy for the refund and replacement policy of the products supplied by us before you make any order from us.

We support replacement and refund under to condition specified below.

If you find that the products delivered to you are damaged, incorrect, insufficient or having quality problems and etc. after receiving, and the expiry date is in less than 30 days (excluding items mentioned short shelf life and special discounted items that have been specially marked for short-term), you have to lodge your application for replacement to us within seven (7) days from the date of the receipt of the products and you also have to meet the following prerequisite conditions namely:

(a) all valid supporting documents to prove that the product(s) in problem is/are purchased from Nextfood Global Limited;

(b) immediately sending the photos/videos of the product(s) in problem to us as an evidential proof through email(s);

(c) all product(s) in problem for replacement must be in its original state and not used; and

(d) all components and parts of the product(s) in problem including but not limited to its user menu, certificates, labels, marks, materials, packing bags and boxes for replacement must be returned to us.

After you duly comply with the requirements stipulated above to our satisfaction, we shall arrange the replacement of equivalent product(s).

We’ll send you a return shipping address and instructions of how to send back the package. Please note that the return shipping fee is paid by you. The consequence new product shipping fee will follow our shipping fee scale.

Once your return shipment is arranged, we will arrange the replacement of equivalent product(s) within 7 days after our approval.

Items sent back to us without first requesting a return will not be accepted. 

If the relevant product(s) subject to replacement is/are out of stock and we have already credited the amount of the relevant products from your account, we shall then arrange the refund through crediting in a payment method that both of us agree with.